Shipping And Return Policies
All our orders will get dispatched within 6 hours at most after payment is received;
Once the parcel is dispatched we provide you the tracking number to trace parcel movement;
All parcels are discreet and secure. (Jiffy bags & Boxes or Envelopes)
Standard Shipping is chargeable on all orders.
Next Day Delivery Service is available for extra fees.
For USA nationwide DELIVERY. All national orders should arrive in 3 days.
Orders within S. America, Asia Canada, Europe, UK & UAE are usually delivered within 3 to 5 business days.
All parcels are dispatched in secure, discreet, and unbranded packaging.
We will resend any lost parcel.
Please contact us if your item has not been delivered within 5 working days in the USA, or 7 working days for the rest of the world and we will see into it. Please include your order ID and tracking number in your message to us.
Returns & Replacements
In the unlikely event that you receive the wrong product or shipment that does not meet your expectation, simply notify us so we can arrange an exchange. This will be processed as soon as we have received and checked the incorrect product. Due to the nature of the business, Once your order has left our facility you will not qualify for any refund or return, so please bear in mind that all sales are FINAL. You have from the time of purchase to the time of dispatch to cancel or amend your order. A 10% surcharge will apply to any cancellation.
Tracking your order
You will receive an email, once your package is shipped, detailing the tracking info (if optional). If you need any assistance feel free to contact us. If you don’t receive an email following the order process, please check your Junk Mail folder.
Guaranteed Delivery (tracked orders only).
If by any chance, your order hasn’t arrived within 5 business days, you’ll qualify for a free reship (tracked orders only). However, if the product has been confiscated by customs, We will offer a reship as we thrive to send all orders 100% discreetly. Please note that we DO NOT offer a reship service to Norway, Sweden, Finland, or Kuwait– Due to the higher proportion of customs confiscations, you order from these countries at your own risk.
We do offer interstate and worldwide shipping which is very SAFE-RELIABLE-DISCREET and We give a guarantee that your order will make it through the customs of your country.
NB: For complicated products restricted as per individual state laws;
- Double Vacuum Seal and Stealth Package on all orders so it can’t be scent detected by canine (dogs) or electronic sniffers,
- If your shipment does not arrive we can provide you with proof of shipment and you are compensated but will give no refunds unless it is our error.
- Stuff is professionally wrapped into an oily plastic, with no smell, no x-ray penetration, and cannot be detected even with the ION scanner. then packaged into a PlayStation or X-box carton so the buyer receives stuff as though receiving a newly ordered game.
- We do also send customized packages (diplomatic sealed ) that evade all customs checks. To avoid crushing, items will come in small packages. Many concentrates such as hash and amber glass can be mailed via a flat envelope. This Envelope will be shipped via mail.
- We must be alerted within 24 hours from the delivery time, if anything is missing from the order, or if a product is defective. We cannot accept any notifications after 24 hours
- NB ~ Make sure there are no errors with your email address, shipping address, and phone number we don’t want orders shipped to the wrong addresses or to the wrong persons.
- 100% Risk-free and Safe delivery to both Home and P.O Box
Why can`t we pay by credit card?
Credit card companies calculate a high commission for every order paid by credit card This amount has to be paid by the online shop. The commission they ask is about 10% of the total amount of the order. This amount will eventually be paid by the customer (you). We think the commission is much too high. Most countries can buy bitcoin for less.
On top of the above reason, online shops have to deal with fraud since most fraudulent orders are made by credit card. These orders are paid for by using stolen credit cards and the shops will send their products but will never be paid by the credit card companies or, even worse, the shops will get a fine. We prefer not to incur these costs.
And we try our best to keep the privacy of our clients safe and secured as we do serve states which are not completely legal discretely so, we try our as much as possible for the payment mode to be discrete as well.